Frequently Asked Questions

🔐 Account & Access

  • Click “Set password/Forgot Password” on the login screen and follow the reset instructions.

  • You can add team members with custom permissions. In the menu - under My Account select ‘Staff Access’ and then click ‘Create new user’ at the top of the page. In this section you can also remove/Edit current user access.

  • You can access this information by selecting ‘My Account’ from the menu and your email address will be shown.

  • Unfortunately no, please contact your sales representative or customer services on 0818 51 44 55

🛒 Ordering & Products

  • Log in to your eazle account, select ‘Order’ button, browse the catalogue, add items to your basket, and proceed to checkout. It’s quick and easy.

  • No - orders can’t be modified. You can place an additional order for the same scheduled delivery day or cancel your order by contacting customer service on 0818 51 44 55.

  • You can search for products by using the ‘Add Product’ at the bottom of the screen. Use the search bar at the top of the page by clicking the magnifying glass icon and entering the product name.

  • Absolutely. whilst placing an order you can search for a new product (as detailed above) you will see a heart icon, click the heart to add to your favourites and it will appear in your favourites list next time you go to place an order.

  • You can find your favourites, in the main menu under My Account "Set Favourites” section.

    • To add products, click on the "Add Product" at the top of the screen. You can search for products through the search bar using the magnifying glass . To add the product, click on the quantity option and enter ‘0’, you will see a pop up confirming the product has been added to your favourites.

    • To remove a favourite, whilst in "Set Favourites” section, click the ‘X’ next to the product you wish to remove.

  • Yes you can place your order 24/7 at a time that suits you, as long as the order is placed by 3.45pm on the last working day before your scheduled delivery. You can also place your orders up to 3 weeks in advance.

    • Build your basket as normal and at the ‘Checkout’ Scroll down to the ‘Scheduled HEINEKEN delivery date’ field and tap on the arrow to see a drop down showing your next three scheduled delivery dates.

    Select the date you want then click ‘Done’ and ‘Continue’ to proceed with order. If you want to create multiple future orders for your outlet, repeat the process above and in the 'HEINEKEN Scheduled Delivery Date' field enter the next date you want to order for and submit as normal. You will receive order confirmation emails from eazle for all the dates you entered orders for.

  • When placing your order, ensure the product named ‘empty keg collection’ is part of your order (you can add this to your favourites for future orders) add the amount of empty kegs to be collected and submit your order as normal.

  • If you would like to add a Purchase order number to your orders, simply place your order as normal. Once you reach the “Checkout” Page , you will see a field that your purchase order number can be entered. Once you have entered your Purchase Order Number, click ‘Continue’. Your Purchase Order Number will be visible on the associated invoice of your order.​​

  • You will receive 1 confirmation email from noreply@eazle.ie. This will include the pricing of your order.

🚚 Delivery

  • Once you have added all items to your basket, click on “Checkout”. Your next scheduled delivery day will appear highlighted in green. Click "Continue" to proceed with your order or select another delivery date from the options on screen

  • Please note that the deadline for order placement is 3:45pm on the last working day before your scheduled delivery.

    Blade 8L Kegs & Glassware orders: The delivery day(s) available will show on your home screen carousel

  • Yes, once you click ‘Checkout’ you will see a section at the bottom of the page ‘Additional Delivery Instructions for Truck Driver’ you can enter the details up to 100 characters here. If you have to make a permanent change or need further assistance, please call our customer service team on 0818 51 44 55

  • Unfortunately no, please contact your sales representative or customer services on 0818 51 44 55

💳Invoices & Statements

  • All financial documents are available by clicking on ‘Financial’ on the home screen or navigation menu.

  • If you have to make a permanent change or need further assistance, please call our customer service team on 0818 51 44 55

🛠️🍺Technical Issues & Ullage

  • Click on ‘Contact us’ in the app and select “Other query” in the drop down list or call our customer service team on 0818 51 44 55

    Please ensure you include:

    • Detailed description of issue

    • Brand

    • Contact Name

    • Contact Number

  • Click on ‘Contact us’ in the app and select “Other query” in the drop down list.

    Please ensure you include:

    • Product name

    • Quantity

    • Keg size

    • Ullage reason

💬Support & Troubleshooting

  • Our support team is available via live chat (website only) , email,(via contact us) or phone.

    We’re here to help - Call us on 0818 51 44 55.