Our Glassware Policy is HEINEKEN Ireland’s approach to supporting customers with high‑quality branded glassware. In 2026, we will reimburse glassware delivery charges for customers up to their allocated glassware amount, which is based on each outlet’s annual volume. Any orders placed above this allocation will include a delivery fee.

A link to the February 2026 announcement can be found HERE

Calculation is based on 2025 volume  .

It will appear as a “H1 Glassware Rebate” line item on your July statement, which will be issued in August. You can also access the statement & credit note via eazle > financial

No action is required. Credits are applied automatically based on eligible glassware purchases.

Reimbursement follows the Glassware Policy shared in February; only items purchased from January 2026 - June 2026 that are within the policy criteria will be credited.

Future reimbursements will follow the same cycle as outlined in our Policy and be communicated in advance. This July/August phase covers Jan - June 2026.

No. The reimbursement process does not change how glassware is ordered; it only credits eligible purchases.

Use the Contact Us section via eazle, or alternatively contact the Customer Service Team by email CSInternalAdmin@Heineken.ie or telephone: (0818 514 455).